Recent Posts

We are Cleaning Experts

3/27/2020 (Permalink)

biohazard symbol in green on a black background We can help you today!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of St. Charles City, 636-926-0033

3 Reasons Not To Use a Home Mold Test Kit

3/26/2020 (Permalink)

The Microbial test kit isolated on white background DIY mold solutions do not come with the expertise needed to perform such inspection

Reasons Not To Use Home Testing Kits

Almost everyone will find mold in their home from time to time. A small amount on your shower curtain or that loaf of bread you forgot about is not cause for major concern. However, a large infestation can require professional assistance. For that reason, many homeowners are interested in testing to uncover hidden mold problems. Unfortunately, there are reasons not to use home testing kits.

1. Home Test Kits Are Unreliable

Consumer Reports tested numerous home kits and found them all to be unreliable. Additionally, they found that identifying the particular type of mold in your home is less important than removing it. If you suspect you have a problem, it can be wise to contact a mold remediation professional in Portage Des Sioux, MO, promptly.

2. False Positives Are Common

Because mold spores are constantly floating in the air, being brought in on shoes and clothing, or even by the family pet, they are always present in your home. As long as the concentration of spores does not get too high, this is usually not a problem. Mold testing with a home mold kit will often give a false positive for a problematic infestation when none is present, simply because it detects normal levels of spores in your home. Additionally, some kits are not properly sealed and may have been contaminated with spores before you purchased them.

3. You Need an Inspection

In order to properly diagnose a mold problem and determine how best to eliminate it, your property needs to be inspected by a professional in Portage Des Sioux, MO. DIY mold solutions do not come with the expertise needed to perform such inspection and thus are of little value.
Concerned homeowners often turn to home mold testing when they suspect they may have a problem. Unfortunately, home kits are unreliable indicators that do not come with the expertise needed to detect and eliminate infestations and sometimes indicate problems where there are none.

How Can I Protect My Business from a Flood?

3/20/2020 (Permalink)

External drive connected to a computer Make sure that all of your important computer data is backed up

How Can I Protect My Business from a Flood?

If your business is in a flood-prone area, you have every reason to prepare for the inevitable. Flooding can happen quickly during heavy rain. You can begin making long-term preparations today. Then, when you hear that there’s a flood warning, you can make more immediate preparations. Reduce flood damage as much as possible by following these steps:

1. Protect Valuables
Move any valuable items or electronic equipment to an elevated location. Unplug electronics to avoid electrocution.

2. Protect Important Documents
Keep all important documents in a waterproof location. For more security, scan the documents to make digital copies, then back them up.

3. Backup Computer Data
Make sure that all of your important computer data is backed up in case your computer equipment is damaged. Saving to the cloud is ideal since it’s stored in a secure location. You can also backup to an external hard drive to be kept in a waterproof location.

4. Clean Gutters and Drains
Keep your gutters and storm drains maintained. Doing this can potentially keep your building from flooding or will make the damage less severe if it does.

5. Review Your Insurance Policy
If you’re in a flood-prone area, make sure that you have flood insurance and that your business insurance has the proper amount of coverage. Ask your agent about business interruption coverage to cover lost business revenue and employee salaries should a disaster occur.

6. Stock Emergency Supplies
Keep a well-stocked first-aid kit for any type of emergency. Also, keep a battery-powered radio, plenty of drinking water and non-perishable food, flashlights, blankets, sandbags, and a wet/dry vacuum.

7. Create an Emergency Contact List
Make emergency contact information easily accessible to you and your employees. Include family of employees, your business associates, your insurance agent, and remediation professionals.
It’s important to prepare for potential flooding well before a water incursion occurs at your Weldon Spring, MO, building. However, some flood damage can be unavoidable. Whether your building has suffered a flood of black water or secondary damage such as mold, remediation professionals can return your building to its preloss condition.

Boarding Up After a Fire Is Essential

2/26/2020 (Permalink)

Front of a home boarded up, windows and doors Don't neglect the board up phase

Boarding Up After a Fire Is Essential

After a fire, your home in O'Fallon, MO, may look and feel like a loss, but it is still a very valuable asset. In fact, the temptation may be to walk away for a bit, trying to remove the emotional pain and physical sight of the destruction. However, it's more important now than ever to stay, working with a fire restoration company to board up the premises, securing it and you from any further harm.

1. Don't Jeopardize Your Coverage

As soon as you wrap up with the fire company, contact your insurance agency and a restoration business. These crews will be essential in the recovery process. As a matter of fact, your insurer may require boarding measures to be taken to prevent other trouble. The restoration team, then, should begin emergency board up. At this time, they assess the building's structure, identifying weak areas, cracks or holes. Vulnerable areas should have boards and tarps placed over them. If not done, it's possible your carrier could deny coverage or make the proceedings more difficult.

2. Avoid Intruders

Exposed houses mean an opportunity for theft or trespassers; therefore, board up in order to lock the place down. Animals could sneak in, taking harbor in your rooms and creating more of a mess for you to handle. In addition, the open windows or doors are a calling card for robberies, asking people to simply try and see what you have left; thus, closing up protects your valuables.

3. Prevent More Harm

Fire damage is costly. Anything that happens afterward could simply increase the bill, so don't allow the environmental factors to ruin your place more. The fire may have ruined shingles, window frames or sideboards, allowing rain and wind to infiltrate. Closing off these areas could help guard from roof collapse, water accumulation, and mold development.
Don't neglect the board up phase. Reinforce your roof, walls, and windows so that you can maintain coverage and avoid major headaches.

How to Handle Leaks in Light Fixtures

2/14/2020 (Permalink)

Water in a light fixture A "water in light" situation is the worst thing that could happen in the event of a leak

Possible Causes Of Water In Light Fixture

As a homeowner in St. Peters, MO, a "water in light" situation is the worst thing that could happen in the event of a leak. The result is a highly hazardous situation that requires urgent professional attention. The last thing you want to do is test your DIY talents with this type of project.
Possible causes of water in light include:

  • An overflowing AC drip pan
  • A leaking bathroom directly above
  • Broken fire sprinklers

Turn Off the Electricity

There's no doubt water and electricity don't mix. For that reason alone, turn off the power at the main switchboard immediately you notice water in the electrical fixtures. That will mitigate ceiling damage and give you time to inform everyone of the impending danger.
However, do not assume the power is off just because you flipped a switch. Water can be pretty unpredictable, and there's no telling when or if it will get into the switch box. Instead, use a non-contact voltage tester to make sure the electricity is off.

Shut Off Water Supply

Depending on the situation, the leak could be coming from a plumbing accident. If so, find the main valve and turn it counterclockwise to cut the water supply. That should stop further water damage, saving you thousands of dollars.

Call the Professionals

Next, have a plumber come on-site to asses the leak. They should fix it quickly and get the area ready for electrical work. After that, get an electrician to replace the light fixture.
Keep in mind that this restoration process may take a long time to complete as the experts have to make sure the entire electrical system is free of water.
That said, please do not attempt to fix the "water in light leak" – unless you have training and experience in dealing with flooded electrical systems. Things can head south in an instant, leaving you homeless or even worse.

What To Know About Frozen Pipes

1/31/2020 (Permalink)

Burst and frozen pipe Cold temperatures can lead to freezing which in turn can cause water damage

What To Know About Frozen Pipes

Many business owners in St. Charles, MO, find that water damage occurs after a pipe freeze. There are a few things business owners should know about their pipes and any cold weather they may experience in their area. If you think you may be at risk for frozen pipes there are a few things you should know

1. How Freezing Leads To Damage

When water freezes it expands. These means that any water in the pipes during cold weather can expand and bush against the walls creating stress points. Enough stress from within can lead cracks which in turn can create broken pipes. When the water thaws it can seep through any cracks and create a leak, or if the chink is large enough flood the area.

2. Winterizing May Help Prevent Freezing

One way to help prevent this type of water damage is to winterize the pipes. This process usually involves turning of any water to outdoor spigots, and draining the water to ensure these pipes are empty. Pipes in areas where there is no insulation from outside temperatures may require additional insulation.

3. Damage Should Be Quickly Fixed

In the even that a frozen pipe does lead to flooding, it’s best to have the damage repaired as quickly as possible. If left unattended water caused damage can seep further in and lead to issues such as mold, swollen wood, and even cracks in the foundation. Fortunately, a local damage restoration service can help with a water cleanup as well as any repairs that need to be made.
Cold temperatures can lead to freezing which in turn can cause water damage. Winterizing your business’s pipes can help prevent this problem, but if damage does occur a local restoration service may be able to help. Remember, if damage does occur, it’s best to have it taken care of as quickly as possible.

How SERVPRO Works With Insurance Providers

1/27/2020 (Permalink)

SERVPRO vehicles parked in front of a building to start working on a disaster emergency SERVPRO responds immediately to any emergency

From offering claim services that make it easier for insurance agents to do their jobs effectively to reducing costs wherever possible, there are many reasons SERVPRO is a preferred vendor for many major insurance companies. Here are just a few of the ways they can help.

What Claim Services SERVPRO Offers

While serving clients in Portage Des Sioux, MO, in a speedy manner and consistently restoring properties to their original condition is an important part of what a restoration company does, it is also important to keep the insurance agent or adjuster in mind. The following services help makes claim process run smoothly and efficiently:

Immediate Emergency Response: Quickly making it onto the property helps reduce damage and allows for the claim to be filed in a timely manner.

Claims inventory: An itemized loss inventory and report makes it easy to see exactly what items have been lost and what needs to be replaced. An Excel formatted report can be provided to insurance companies, which includes pictures of items.

Electronic Claims: Easily access electronic job files online and review important information such as detailed estimates, paperwork, photos, and more.

How SERVPRO Keeps Claim Costs Down

One of the main ways claim costs are reduced is by striving to always restore items instead of replacing them. From personal belongings to building structures, making repairs where necessary is significantly less expensive and gives the client a better chance of keeping valuable or sentimental items. Additionally, insurance providers are satisfied knowing that every possible effort is taken to minimize the damage. By pretesting items during the emergency response process, the restoration and cleanup crew can determine ahead of time what can be salvaged.
By organizing information and making it easily accessible at any time, claim services allow insurance agents and adjusters to quickly do their jobs. Additionally, a restore over replace mentality helps reduce the overall cost, keeping both providers and clients satisfied.

Preventing Mold Growth in Commercial Buildings

1/9/2020 (Permalink)

mold in the corner of the window Mold growth in Weldon Spring, MO

Black mold can be a major problem for your Weldon Spring, MO, business. In addition to the potential health effects associated with this type of mold, it can also permanently damage the contents and structure. Fortunately, it is possible to prevent mold growth in many cases.

Where Mold Grows

Knowing where to check for mold is key in catching a problem before it becomes serious. The following are some common locations for mold growth:

  • Bathrooms
  • Kitchens
  • Carpet
  • Upholstery
  • Ductwork

Be sure to check these areas routinely for any signs of mold growth, and begin mold cleanup as soon as possible. If you are unable to check the ductwork yourself, you can ask your HVAC technician to perform an inspection.

How To Prevent Mold Growth

All mold types, including black mold, need moisture to grow. Because fungi can survive on many surfaces and grow at a wide range of indoor temperatures, it is important to keep the building dry. Try to keep the indoor humidity below 50%. You may need to use a dehumidifier to accomplish this. Also make sure that all items are fully dry before being put away. If you discover a moisture problem, address it immediately. In addition to keeping your building dry, you can deter mold growth by keeping the mold spores in the area to a minimum. A HEPA air purifier can help with this. Additionally, using a vacuum cleaner with a HEPA filter can capture more mold spores than can a traditional vacuum. During routine cleanings, make sure to use a cleaner that will kill mold spores before they have a chance to begin growing. Bleach, vinegar and many commercial cleaning solutions can accomplish this.
Even the most conscientious business owner can discover black mold and other fungi in a commercial building. Fortunately, a certified restoration company can help you get your Weldon Spring, MO, business back to normal quickly and safely.

Preparing Your Business for a Flood

12/26/2019 (Permalink)

Paper with words BCP Business Continuity Plan Have a continuity plan

Preparing Your Business for a Flood

You never want to deal with a flood in the workplace, but it's something you should be ready for just in case. Making a plan now can spare you and your business a great deal of grief and heartache in the future. There are effective methods of both reducing the risk of flooding and of keeping your company going if water does make its way into the building.


If your office is located in an area of O'Fallon, MO, where floods are more common, you should take steps to minimize flood damage. You can't stop heavy rains from coming down and overflowing nearby waterways. However, you can do some of the following:

  • Make sure all pipes are free of cracks and leaks.
  • Make sure rain gutters and downspouts send water away from the building.
  • Install backflow valves in the sewage system.

What To Do About Data

Your business has sensitive information on servers, external drives and computers. Flooding can cause irreversible damage to electronics. If you have not backed up financial data, important files, personnel records, databases and other critical information, now is the time to do so. Use cloud-based sites to store all your digital information. For paper records, scan in files and secure them on online storage sites.

Have a Continuity Plan

If flood issues such as black water make it difficult or impossible to conduct business form your building, you need to have something in place where you can continue running your operations. Ceasing your business until professional cleanup crews make your building safe could cost your customers and production. Make it possible for people to work remotely during the restoration process. Have a satellite office where you can manage the affairs of the company.
Implement these strategies today so if flooding does occur in your building, you'll know how to act. These steps can help you during an emergency.

Traits Every Restoration Company Should Have

12/26/2019 (Permalink)

Green SERVPRO trucks in parking lot of a commercial building When your needs are great, you rely on the best help possible

Traits Every Restoration Company Should Have

When your needs are great, you rely on the best help possible. This is certainly true when there's a fire in your office. Getting out safely and putting out the fire is only part of the ordeal. The aftermath and the extensive cleanup that goes with it are critical to your business. For a smooth transition back to regular operations, you need a skilled fire damage restoration company to lead the process.


You wouldn't want to hire a group of novices to handle a job this important. As you get bids from different commercial fire cleanup companies, look for ones that have been in business for several years or decades. When you work with a long-established team of professionals to restore your Weldon Spring, MO, office, you get the following benefits:

  • Technicians who understand the fire remediation process
  • Experts who have the right training and tools for the job
  • Professionals who are accustomed to handling tasks of any size


You may require a team of smoke cleanup specialists to come to your office at a moment's notice. If you've experienced a fire, you can't afford to wait long for crews to start tearing out damaged items and replacing materials. Luckily, the best companies are ready, willing and able to begin the project immediately. These teams will arrive the same day you call, assess the damage and develop a restoration plan.


Before you hire a fire damage restoration company, talk to the organization's leadership about their process. During your initial interview, you can tell what kind of service you'll get. Good companies will communicate well with you and will be courteous and respectful toward your business. The team will work quickly but efficiently.
With thorough fire damage restoration, even the most devastating fires won't keep your business from bouncing back. Emphasize these characteristics when you look for a disaster recovery company.