What our Customers say...


My house flooded due to my upstairs toilet breaking and these folks did an amazing and very efficient job of getting all the wet materials out of my house and getting the dehumidifiers and fans set up. I think these guys must work all hours because they came out past typical business hours to get everything set up. They were very clear and open in their in communication and their communication was outstanding. They have little monitors that tells them the moisture levels in walls so they aren't guessing or tearing out more than is needed. While I never wish that my house had flooded, I'm glad this place was recommended to me by my insurance because they have been amazing. If such a tragedy ever strikes anyone, I highly recommend calling this company. They were outstanding!

When my home was flooded due to a local appliance company installer not putting the washer drain pipe in the hole in the wall, I called SERVPRO. They were out in a couple of hours. They worked for hours removing wet laminate flooring, soaked installation and drywall. Set up fans and dehumidifiers in my kitchen and basement. A few days later most of my kitchen cabinets had to be removed from the wall too. They carefully moved everything and set it aside. Everyone was very professional. Josh gave me his business card and told me if I needed anything, to call him personally. He was very responsive to all my calls. Although I was not happy about my home being flooded after moving in just a week prior, SERVPRO made it better! I will highly recommend them to anyone and would hire them again if needed in the future!! Thank you to Josh and his crew for doing a great job!!

These people did what we thought was impossible. They got a big rig cleaned from the smell of years of cat urine and made it drivable again

We used SERVPRO when our washing machine leaked, resulting in water flooding the laundry room as well as a couple of surrounding rooms and the breakfast room below. We could not be happier with the service we received from Jason, Jorge, and David. They were professional, respectful, knowledgeable, and very sympathetic to our situation. We would definitely use SERVPRO again.

I had a house fire and used SERVPRO in St. Charles. I was so impressed from the start with them. I met with Jason first and went over the details. Then I met his crew that actually did the removal and clean up. Jorge was very professional and very helpful. Kevin, Jamille, and Brandon were all great. They did their portion of the work and they were fast and did an amazing job. They all were very sympathetic as to what I was going through with the fire damage. I would recommend them to anyone in the future that ever goes through anything like this. This horrible experience they helped me through it and made it easier on me. Thank you to each of them!

Colton, Evan, and Dave were very friendly and very professional. Work was done very well. I was very pleased. Dan Barnes did an exceptional job of restoring our kitchen and stairwell. He was on time every visit and knowledgeable of his services. Very courteous and a job professionally done

I run a business here in the St Louis market. We work with Dan's team and are very pleased with how professional and courteous they are with our team mates. I would highly recommend SERVPRO of St Charles City as they will treat you the way you should be treated. Thank you Dan and team!

Devon and David did a great job removing the grease and smoke build-up on our stone. They were polite, professional, hard-working, and did a great job. Would definitely use them again!

Jason and his team did a wonderful job with restoration of my condo, professional, fast and most of all they were available 24/7 and quickly answered any questions I had. Highly recommend.

Dan Wessel and his crew always take such great care of our school and parish. This week’s crew was led by Mike, and included Evan, Dave, and Brad. The Church smells and looks so clean!

These guys were awesome, showed up IMMEDIATELY and began water damage cleanup within minutes. Mike and his crew did excellent work, and turned an absolute catastrophe in a minor inconvenience.

Very professional, knowledgeable and friendly. Mike, Brad, Evan and Dave made this situation a lot more tolerable. Thank you.

Called on a Saturday morning and they were waiting for my water leak fast response they did a great job 8 out of 10 Brad Evan Mike Jason did a great job everything was done to industry standards

SERVPRO was very easy to work with. Their response was immediate and within hours had submitted a very detailed quote for remediation. Once a restoration plan was in place, they showed up as promised, on time and very professionally proceeded to begin the work.

Since their service is in a specialty field, I needed reassurance and peace of mind to know they could handle my task. They were up to the challenge and exceeded all expectations. As a retired contractor myself, I give them all 5 stars for a job well done!

Came quick and cleaned up the water, took floor up and made sure everything was dried. I would recommend them.

To go with another company would be a self robbery of an amazing experience. This company and their team truly exceeded my expectations. They are by far, the best company I’ve ever had to work with during such an unexpected time in my life. One of the condos attached to me caught fire one night, and as a result, my home suffered over $10,000 in total damages, with about $8,000 in damages that SERVPRO helped to restore. They did a phenomenal job cleaning the structure of our unit and literally, ALL of our personal belongings. When I went into this, the smoke damage was so bad, I just knew I was going to have to replace almost everything because I had no idea how I was going to get the smell out of my clothes, furniture, electronics, air, etc. To my wonderful and delighted surprise, SERVPRO was professional, responsive, prompt, detailed, patient, kind, quick, and when it was all over, they felt like family and it was bittersweet when we did our final walkthrough. I literally was sad to see them go. The entire team was amazing. I’m so thankful I didn’t have to go through this experience with any other restoration company besides SERVPRO. It definitely has to be part of their company culture and core values, because of my experience with each of them from Jason who truly leads an amazing team from start to finish, to each crew member I experienced; Dylan, Brad, David, Evan, and Devin. They were attentive to my every need and addressed all of my concerns, and gave me full confidence that they could handle the job, and they did not disappoint. I literally, cannot stop telling people about them.

Thank you SERVPRO for taking care of my mom so early this morning, off Hwy 94 in such terrible weather! It’s amazing that you helped her even during the largest snowfall Missouri has had in over a decade! You truly are family owned and family concerned! Awesome job! Thank you so much.

Not doing the Dog Paddle in my living room..anymore.. Thanks to SERVPRO!

Dan and team quick and friendly solution to our water mess after recent storms. 

Excellent customer service. Need help with Storm & Water Damage, here is a great company to call.

We recommend SERVPRO St Charles City to anyone who finds themselves in a bind or overwhelmed. They are committed to help you no matter what the weather or what the problem! They put Family first in their business and help you like you are part of their family. They are efficient, kind, and experts in this field. Thank you so much for helping us!

Good reliable company and great customer service.

Super super service!! Our kitchen caught fire just 2 days before Christmas and Joe and his helpers went above and beyond to make sure our home was ready for our family to return. They were in constant contact with us throughout the entire restoration process and very professional!!! We couldn't be more happy and most definitely will recommend SERVPRO!!!!

Great staff and great service. Will most definitely have again. 

Can't say enough positives about our interactions with SERVPRO. Everyone we talked to was responsive and courteous. When we had questions, they took the time to truly listen and provide us with honest answers. The results were fantastic and at the best prices we received. We will definitely be using their services again in the future.

Great service and great people. I would recommend SERVPRO to anyone. 

Great service and great people. I would recommend SERVPRO to anyone. 

Excellent services. Proven professionals. 

Great group to work with. Don't know what we would have done without them after our house suffered fire damage. 

SERVPRO of St. Charles City has a very dependable team of staff. They helped me through a major loss when my house was flooded after a recent storm.

Wonderful people. Very helpful. If you are ever in Dire Straits you have a flood or fire these are the people to call. 

Professional experts when it comes to restoring a business after water damage. 

Great staff that is always ready to help.

The response was immediate after I called about my business. We had a small fire in the office that SERVPRO took care of.

Thank you for doing a great job, Scott is Great! We have a dry basement now, Thank you!

Thank you for providing us with such a great crew of people during our recent move. Overall we found the following people to be very cautious and concerned for our belongings and our home. Scott, Tanner, Chris, Luke, Jaques, Mike and Melinda.  Please let them know our appreciation and our comments to their personnel files.

Thank you!

I have known you for so many years, you have always been the honest and generous men I have had the pleasure to know.You are a true gentleman! If the world had more people like you it would be a better place. Thank you very much for your help, I appreciate it more than you can imagine.

Your friend,

Mike Collier

Thank you so much for the wonderful job in our basement.

Dear Tom Quarnstrom SERVPRO,

I don't believe it!  The job that you did on my carpet surpassed all expectations.

The carpet was as filthy as can be, and , as I told you, I tried different carpet cleaners without any degree of success.  I felt confident that you could improve the situation, but never, ever thought you could restore it to it's original condition.

All I can say is WOW, WOW, WOW!  What an exceptional job.  I can't believe it.

I'm sure your company has an excellent reputation, but if ever you need any reference, you may show this testimonial to any potential client.  Great job!

Richard Gunter

President East Cuivre Company

St Peters, MO 63376

1/2 It was nearly midnight. A truck pulled up to the house and two gentlemen introduced themselves, and began unloading their equipment.  Once again I couldn't help but feel as though that this was absolutely the right move.  The crew began salvaging personal effects, moving articles, and covering my property in the basement.  It was as if I asked a couple of old friends to help me.  These men were taking a vested interest in doing the right thing.  They took ownership immediately.It was obvious that they knew what they were doing.  One crewman pulled the dishwasher and disconnected it.  The other crewman set up multiple fans and dehumidifiers in the basement and kitchen.  He thought of things that I never would've considered.  It was all unemotional, yet it was all business.  I knew everything was going to work out, and that I called the right company. continued..

2/2 I could've called anyone. But probably the smartest move I ever made was listening to my wife, and calling the professionals at SERVPRO. I am simply an ordinary homeowner, with no reason to embellish. I am not an employee, a paid mouthpiece, or an affiliate of SERVPRO. I'm merely an ultra-satisfied client who knows that when it comes to fast, reliable service, you CANNOT go wrong choosing SERVPRO. God forbid that anyone should have any emergencies, in your lifetime.  However, we know that they do, in fact, occur. Folks, everyone should have SERVPRO's number handy, just in case. You don't need anyone else. I am forever indebted to the folks at SERVPRO.  

I recently contacted SERVPRO of St Charles County for mold that we had found. Mr. Maguire was very helpful and detailed in the explanation of the process. The crew that followed through with the work were professional and very respectful of our home. Thank you!

Thank you! The SERVPRO team was courteous, knowledgeable, and friendly. They were also patient when explaining the process and answering my many questions. Kudos!

Thank you so much SERVPRO. When my basement flooded from the storms we've had, Aaron was on site in no time! He was very professional and did a fantastic job, you really did come and make it, "Like it never even happened."

I liked the water extraction process. Great workers - polite and hard working!

Aaron was very knowledgeable and efficient. I would specifically, highly recommend the SERVPRO of St. Charles County franchise.

We had a water loss in one of our units and additional break/leak in one of the main common areas. Your people are absolutely stellar. I could not have asked for anything more than what they did. Their calm advice helped me remain also remain calm for the unit owners who were all very upset. Please tell your team they made a great difference and we are very thankful for their skills, efforts and patience!

Your service men were wonderful. Very polite and friendly. I am confident they knew how to dry my basement.

We incurred extensive damage from a kitchen fire. The crew arrived and did the pack out, taking great care of our belongings. After cleaning and restoring my furniture and belongings, they went beyond our expectations and transported our things to temporary housing for us. We cannot express enough how much we appreciate all of your efforts.